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Return Policy


APPortfolio can not cancel any made order.
No refund, no exchange.

Imported local tax paid by customers

◄ We don't accept POBox, if the address provided is POBox and the item return to our warehouse, then order will be canceled with charge 30% total amount of order .

Our products made in limited quantity and are often hand-painted or hand-assembled, slight imperfections are normal with this kind of products, if your merchandise has a significant defect right out of the package box (e.g., it's broken, has missing parts, etc.), pls return
within 7 days of receiving your original order, we 're happy to fix for you or replace a new one if there's any and we'll send your replacement to the original delivery address. 

  The goods returned are your responsibility until they reach our warehouse, so make sure it’s packed up properly. And depending on the options available in your country, you'll be responsible for the cost of returning any imperfect items.

APPortfolio will not exchange/return an item due to defective/damaged packaging. Fixing normally request 1.5 -3 months depends, importantly, please attach order number, name, address, telephone in returned box for us to identify.


Kindly remind that please pick up the phone when courier call, if the merchandise fail to deliver and item return to our warehouse then order will be canceled with charge 30% total amount of order.